The landscape of business continues to evolve, presenting both challenges and opportunities. To stay ahead, businesses need to be agile, innovative, and customer focused. Delivering exceptional customer experiences should be at the core of your business strategy. Whether you’re in retail, services, or B2B, investing in personalized interactions, quick response times, and seamless service will…
Systems… Systems in your business are critically important. For efficiency. For consistency. For productivity. For growth. And so much more. Last Friday night I was watching the new Women’s 3X3 (read three X three, not 3 on 3) league, called Unrivaled, and the coaches in the huddles and the commentators kept talking about the importance…
It’s often been said that being an entrepreneur is the loneliest “job” in the world. Have you ever felt that way? I think we all do from time to time and other times, not so much. More than being lonely, I think this tends to creep up on us when we aren’t feeling as confident…
When was the last time you looked at your business with curiosity? Have you ever looked or thought about your business with child-like curiosity? Toddlers and children have a way of looking at things with curiosity that many adults have lost. How many times a day do you ask “why”? Why are we doing this?…
As entrepreneurs and business owners, we sometimes forget to take the time to play, have fun and enjoy the life we’ve created for ourselves. Since most of us travel for our business, one great way to easily add in some fun time is to take a day, or more, to have some fun in the…
We had real snow in Atlanta last week (Friday). I say real snow because it was more than just a dusting – we got about 3 inches. That’s a lot of Atlanta. It wasn’t like the Ohio snows I grew up with (thank goodness), but it brought out the excited little girl in me. And,…
A couple months ago I attended an event at the Ritz Carlton in Orlando, Florida. It wasn’t the amazing customer service experience I had anticipated, but that’s for another time. The first day at the event as I chose my spot at the table I wanted to sit at, there were the usual things on…
The holiday season is upon us, and for those of us running businesses, it’s an exciting time. Whether you’re just getting started or have been in the game for years, the holidays offer a unique opportunity to connect with customers, boost sales, and grow your brand. The holidays can be hectic. Between running your business,…
I don’t think coaching is all about holding space and asking questions as somebody said the other day… not at all! As a matter of fact, I’d go so far as to say that is a bit off the wall. I can’t imagine Tiger’s Wood’s putting coach, Serena Williams former tennis coach, Steph Curry’s shooting…
One of the things that can be frustrating is when a business owner says, “yea but my business is different.” (I call that having the Yea Buts and my clients know better than to say that to me) On one hand, every business is different and on the other, they aren’t. If you start trying…
